Child friendly Airport Lounges
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Heathrow Soft Play
Terminal 2
Reopened in June 2014, Terminal 2 has excellent facilities for those travelling with children. The spacious and spectacular building boasts a range of seating areas where the younger travellers can enjoy the dramatic views of the airfield. There are dedicated Stay & Play areas in the departure lounge and the Queen’s Terminal is also well prepared to host a rolling programme of themed seasonal events such as visits from popular children’s cartoon characters.
Terminal 3
heathrow terminal 3 play area
Heathrow terminal 3 family lounge is split into two areas – one is for children up to 2 years old, and another one that suits children from 3 to 9 years old. There is also Heathrow terminal 3 play area for ages between 10-15, a kids quiet room, some drink vending facilities and plenty of space for parents
Terminal 4
Games Heathrow Airport Arrivals
Terminal 4 at Heathrow also boasts a Stay & Play area, open from 6am to 9pm every day and perfect for some pre-flight fun and exercise. It is situated in the departures section, past the security, near Burberry store. Free entry, suitable for children aged 0-9.
Terminal 5
Located in the main Terminal 5A lounge, just after you pass the security checks, near Gate A7, you’ll find Heathrow terminal 5 children’s play area and it opens from 8.30am to 7am daily. Free entry, suitable for children aged 0-9, like all play areas above, an adult must accompany the child. There are a number of shops in each terminal that have computer and arcade games available to keep children occupied.
Heathrow’s Children Facilities – Feeding/Changing
If you haven’t even flown once with your tiny offspring, here’s an excellent guide to Flying with Babies and Toddlers; planning and preparation is key.
Family Services
Travelling as a family, with children, endless baggage and too much to think about can be a bit of a nightmare. There are plenty of services now that, for a small fee, will help you through your journey.
It is worth checking with your airline to see if they offer this option, as many airlines now provide a service to help with your children and luggage through the airport and on the plane. Airlines that offer such a service include:
There are also separate companies that offer family meet and greets from certain airports. They will help you through the process at your departure airport, and then meet you at your arrival airport to assist you through baggage claim and customs.
For example, Marhaba Services offer this from Dubai Airport, and Servisair Concierge run their Airport Buddy programme, who can help you through the stressful airport process.
You can also find information on special assistance and disabled facilities by visiting our special assistance facilities at Heathrow page.
Heathrow Airport today announced the design of a special Games Terminal for athletes departing from the Olympic Games.
The terminal is part of wider plans published today setting out the role Heathrow will play in helping to deliver a successful London 2012 Games. The airport will be the first and last impression of the London 2012 Games for millions of visitors and 80 per cent of the Olympic and Paralympic Family.
The Games Terminal will be the departure point for 10,100 athletes and, along with bag collection from the Olympic and Paralympic Village, will help the airport to manage the huge increase in departing bags and passengers anticipated on the day after the closing ceremony. 13 August 2012 is expected to be the busiest day in the airport’s history, and Heathrow is forecasting 35 per cent more departing bags than on a normal day.
Nick Cole, Head of Olympic and Paralympic Planning at Heathrow said: “The London 2012 Games will be a unique operational task and a massive challenge for Heathrow. The airport is one of the most popular international airports in the world and already operates close to capacity. Every part of the airport is working together to ensure we can give the athletes a warm welcome and ensure all passengers enjoy the atmosphere.”
Colin Jackson, gold medal winning former British hurdler is supporting the work at Heathrow: “There is huge excitement when athletes arrive for the first time at the Olympic and
Paralympic Games. The atmosphere is electric and often the airport is the first time we see fans and feel the buzz of the weeks to come. I am impressed with how seriously Heathrow is taking its commitment to give everyone a smooth journey.”
Other challenges during the Games period include:
- Disembarking large number of passengers with reduced mobility from aircraft
- A 45 per cent increase from usual in arriving passengers on 26 July, the day before the Opening Ceremony
- Keeping the flow of road traffic moving outside terminals with extra coaches for athletes
To prepare for the Games, Heathrow’s plans include:
- Offering check-in and baggage collection at the Olympic and Paralympic Village;
- Building extra lifts to reunite Paralympians with their wheelchairs on arrival;
- Recruiting and training 1,000 volunteers to meet and greet passengers arriving for the Games and assisting all passengers on their journey;
- Construction of a dedicated Games Terminal for athletes departing after the Olympic Games;
- Making multilingual staff available for arriving and departing passengers;
- Providing media facilities where journalists can file stories.
Fine tuning all our activities to perform at peak times is key. Heathrow is recruiting 1,000 Team Heathrow volunteers to help with special events over the next few months, including London 2012 and the Queen's Diamond Jubilee.
London Airport Heathrow
In return they could be greeting athletes and VIPs, helping spectators find their way and managing fans waiting for a peek of their heroes. The next selection days are 27 and 28 January.
More details of Heathrow’s preparations can be found in the ‘six months to go’ document published today. The airport will also be decorated throughout to capture the excitement of the Games.
London Heathrow Airport Code
- Heathrow’s Preparations for the Games at Six Months to Go (4MB PDF)